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Terms and Conditions

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Terms and Conditions

1.Terms and Conditions

These Terms and Conditions apply to all orders and supersede all others. Receipt of acknowledgement of order by you, constitutes your acceptance that our conditions are the only conditions that apply to the contract not with standing any purported terms put forward by you.


We reserve the right to alter any details of products advertised without notice and while every effort is made to describe goods accurately in the advertisement no warranty is given as to accuracy and no responsibility will be accepted for error or mis-scription and any resulting loss.

3. Price

Where applicable all prices quoted are subject to VAT at the current rate*. (*Leaflets are zero VAT rated). If using our online ordering service you will be redirected to a secure Paypal basket and payment page.

4. Delivery

a. Standard delivery will be 3 - 5 days from receipt of print ready artwork. Every effort will be made to deliver on time, but any delivery day specified is a best estimate and no liability is accepted for any loss arising from delay or error in the delivery of the goods. Standard delivery is free of charge.

b. Special rush deliveries can usually be arranged but will usually be subject to additional charges (e.g. rush print charges and rush delivery charges), which will be charged to you at current commercial rates.

c. Deliveries will be made by Lanes (South East) Limited, APC Overnight or Royal Mail depending on destination, size and weight of delivery.

5. Quantity Variation

We shall be deemed to have fulfilled or contract by delivery of a quantity within 5% plus or minus of the quantity of printed goods ordered and you will be charged at the contract rate for the quantity delivered.

6. Claims

a. Claims arising from damages, delay or partial loss in transit must be made in writing to us, so as to reach us within 5 days of delivery.

b. All claims with regard to the quality or quantity of the goods shall be made in writing to us so as to reach us within 5 working days of receipt of goods or such goods shall be deemed to comply as to quality and quantity within the terms of the contract.

c. You must examine all goods delivered at the time of delivery. We shall not be liable for any loss arising from damage caused to the goods in transit unless loss or damage is noted on the delivery note at time of delivery.

d. Claims in respect of non-delivery must be made in writing so as to reach us within 4 days from receipt of our invoice.

7. Liability

a. Save in so far as defects in the goods cause death, injury or damage to personal property, our liability for any loss or damage suffered by you in respect of the goods shall be limited to the contract value of the goods.

b. We can accept no responsibility for loss or damage arising from the supply of goods under this contract unless you have fully complied with the notification of claims procedure set out in clause 6.

c. Nothing in these terms and conditions shall affect the rights of a consumer.

8. Cancellation Charges

Please note that a 15% charge of the total value of the original order will be made on all cancelled orders plus a £10.00 charge to cover administration costs.

Any costs incurred for work already carried out up to the date of written cancellation will also be charged for and deducted before any refunds are made. If a refund is granted a cheque will be sent to the account holders address within 5-10 working days.

9. Artwork and Printing

The entire copyright throughout the world in all printing plates, litho positives and negatives, artwork, designs, photographic transparencies, negatives or positives any other artistic craftsmanship made by or for Lanes (South East) Ltd. pursuant to or in implementation of any contract with the customer shall belong to Lanes (South East) Ltd. agrees that unless the customer becomes in default of any obligation to make any payment to Lanes (South East) Ltd. it will not reproduce any such items for any competitor in business of the customer.

10. Proofs

If we have not been given printing approval after 14 days a 15% charge of the total value of the original order will be made plus a £10.00 administration fee.

11. On Hold

If we have not been notified after 14 days a 15% charge of the total value of the original order will be made plus a £10.00 administration fee.

12. Force Majeure

We will not be held responsible for failure or delay in the carrying out of our obligations under the contract arising from any cause outside our reasonable control or by inability to procure materials or articles except at higher prices due to any such cause and in such circumstances we shall be entitled by notice to terminate the contract in whole or in part without incurring any liability whatsoever to you.

13. Miscellaneous

The contract between ourselves the Company and the Customer shall be governed by and construed in accordance with English Law.

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